As a general matter, dispute resolution refers to one of several different processes used to resolve disputes between parties, including negotiation, mediation, arbitration, and litigation. This blog posting on Win-Win HR by Lorene Schaefer defines the common dispute resolution terms and explains when the various tools might be used to resolve workplace conflict and the pros and cons of each of the processes.
Read Lorene Schaefer's article on Win-Win HR.
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